How you can beat your competition:
Instead of picking up a phone and calling in to
pick up your messages you can receive text messages
(Words + Numbers) via your Mobile Phone, 2-way Pager
or PDA (i.e. Apple I-Phone or Blackberry). After our telephone
secretary has completed taking the message from
your caller, she enters another keystroke and sends
your complete text message. Your mobile phone will
beep or silently vibrate and the complete message
will scroll across the screen. "ZAP" you
have your detailed message. If urgent, act immediately.
If not, respond at your convenience. Remember that
old saying your Grandpa and favorite teacher always
used “The Early Bird Catches the Worm”.
This same logic applies to today's demanding consumer.
While Large Corporations and Big Government Agencies
are hiding behind voice mail jail and the internet,
you can beat the competition by responding to new
sales and service calls immediately. You can even
be out of state at a meeting to receive your messages.
In Down Hill Skiing or the 100 yard dash what’s
the difference between winning a Gold Medal vs.
Silver Medal? You only have to be a little faster
to win the Gold Medal. Just as speed is critical
in sports, it’s just as important for high
quality service companies. If you’d like to
try out text messaging to your mobile phone, pager
or PDA just give us a call and let’s see if
it makes a positive impact for you.
Did you know we can Hand-Off callers to
your voice mail box?
If your callers prefer to leave their message in
voice mail, instead of leaving it with the telephone
secretary, we can transfer the caller directly to
your voice mail box at a push of a button. After
the telephone secretary answers your phone she’ll
ask the caller “I can take a message for Mr./Mrs.
____ or would you prefer to be transferred to his/her
voice mail”. There’s no additional charge
for this service.
Cut Costs while Maintaining High Quality
Service.
Did you know we offer Voice Mail with Operator Assistance?
There are many companies that offer voice mail,
but Business Connections has a unique feature where
your callers can talk with a friendly person with
a touch of a button. Here’s how it works.
Callers are greeted by our digitally mastered voice
mail and press zero if the call is urgent. Example
Greeting: “Thank you for calling XYZ company.
Your call is very important. If you need immediate
assistance, please press zero and you’ll be
transferred to our 24-hour telephone receptionist.
Otherwise leave your name, telephone number and
detailed message and we’ll return your call
during business hours.” If the caller presses
zero, they are immediately transferred to our telephone
receptionist who greets the caller “Good morning,
XYZ company”. She’ll then take the callers
name, telephone number and detailed message and
then contact the On-call person for XYZ company
via pager, mobile phone or home phone. Popular with
Dental Offices, Employment Agencies and Property
Management Offices.
Professional Office Help available 24 hours
a day.
Cheerful, professionally trained telephone
secretaries always available to work for your fast
growing company.
Salary:
About 9 cents per hour. 24-hour Telephone
Answering Service from Business Connections. We are
your telephone receptionist while you’re away
from the office.
“Call Control” - What is it
and how does it help me? Call control is
a skill our telephone secretaries use when taking
your messages. In a very professional, businesslike
manner our telephone secretaries are able to gain
and maintain the callers attention. We find the
use of positive power words is an exciting way to
elicit a callers name, phone number and complete
message. Examples of call control:
Correct— “Mr. Jones will be glad to
talk with you. He’ll return to the office
in the morning. At what number can he return your
call?”
Wrong— “He’s out of the office”
Correct—”That department will open
at 8am, would you prefer that I page someone, or
would you like for someone to call you first thing
in the morning?”
Wrong—”That department is closed for
the day.”
Why are Professional Telephone Secretaries
Best?
“I can answer questions or ask specific information
and take further steps to reach someone in case
of an emergency; and I can elicit a callers name
and phone number from a person who might hang up
on a machine.” - Sandra Davis, Telephone Secretary
since 1989
Business Forecast 2008
